I wanted to update my review of this place after going back a couple times to get all of my auto maintenance done especially for the service lady named Candy. While getting my car serviced yesterday, I listened in on her conversations while watching cable tv. I paid attention to how she addressed and dealt with other customers that came in.Candy was awesome in her customer service skills because she listened attentively not only to me but for every other customer that came in to describe their car problem. In addition Candy was thorough in every transaction and asked additional questions that the customer might not know how to ask in order to address the customers concern and eliminate any possibility of unneeded repairs. Awesome job Candy.
One of the biggest problem with auto repair place is being able to trust the service technician, however after coming here twice, I can honestly say that this place is legit, genuine, honest (no pun intended) and is a place I would highly recommend to friends and family. They are not in business to make a quick buck, they really do work hard.The location is great with easy access from the 57 and 60 freeway at Sunset Crossing or Diamond Bar Blvd.The waiting room is clean, comfortable and features Free Wifi, computer with free internet access, cable TV, Keurig coffee machine and bottled water. There is also a kids play area, and the restroom is clean.The shop area is clean and organized. The staff works with a sense of urgency and gives realistic waiting time. Like all other auto repair places they would recommend services that should be considered and point out trouble spots that may need immediate attention. However the one thing that I appreciate about Honest 1 is that I am never pressured to do anything. Another great thing is that they will present you a straight forward estimate upfront before any work is done. Harry is always patient in explaining things and will take the time to go into the shop to find out what is the real situation with your car without guessing or assuming. I'm definitely going to take my car back there because Honest 1 takes pride in treating their customer like family.
- Honest-1 Auto Care Diamond Bar